After your order is dispatched, you will receive a tracking number via email. Use this number on our website or the carrier's website to track your shipment's progress. Please allow up to 5 business days for processing in-stock ebikes before shipment. For detailed info, visit our Order Tracking page.

SPACEVELO offers free standard shipping within the 48 contiguous United States. For international orders, shipping costs are calculated based on the package's weight and dimensions. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, or to PO BOXES and APO addresses. We partner with leading carriers like UPS/FedEx to ensure the best delivery service. For detailed info, visit our Shipping Info page.

If you need to make changes to your order, please contact our customer service at info@spacevelo.com as soon as possible. While we strive to accommodate your request, changes cannot be guaranteed once an order is processed. Please note, after an order has been dispatched, address modifications or cancellations are not possible.

SPACEVELO e-bikes and their components are covered under a 2-year warranty from the date of purchase against manufacturing defects. The battery is also covered for 2 years, with a guaranteed capacity of at least 70% after 2 years or 500 full charge cycles, whichever comes first. The warranty covers the frame, fork, stem, handlebar, electrical components (motor, controller, display, battery, wiring), and mechanical components (gears, shifters, brakes excluding brake pads, and pedals) against defects in materials and workmanship. For detailed info, visit our Warranty page.

The warranty does not cover normal wear and tear, including tires, brake pads, chains, grips, and cables. It also excludes damage from improper assembly, maintenance, installation of incompatible parts or accessories, accidents, misuse, abuse, neglect, cosmetic issues, any modifications to the frame, fork, or electrical system. For detailed info, visit our Warranty page.

To initiate a warranty claim, contact SPACEVELO Customer Service within 30 days of discovering the defect. Provide proof of purchase, a detailed description of the issue, and clear photographs or video evidence. SPACEVELO will assess the claim and may request further information. For detailed info, visit our Warranty page.

If your claim is approved, SPACEVELO will, at its discretion, repair the defective component, replace it with the same or a similar model, or offer a partial refund or credit towards future purchases if repair or replacement is not feasible. For detailed info, visit our Warranty page.

The customer is responsible for all shipping costs incurred for warranty claims. SPACEVELO does not cover shipping costs for sending back defective components or receiving repaired or replaced items. For detailed info, visit our Warranty page.

You can return your product within 30 days of receiving it. Please contact our customer service team at info@spacevelo.com to obtain a return shipping label. Regarding refunds, we will determine whether to issue a full or partial refund on a case-by-case basis. Click this link for more details on our return and refund policy.

Spacevelo provides a 2-year warranty policy. Click here to learn more about the specific warranty content.

Electric bike laws vary by location. In many areas, e-bikes are treated similarly to traditional bicycles, allowing them to be ridden on bike paths and in bike lanes. We recommend checking local regulations to understand where you can ride your e-bike.

Regular maintenance includes checking tire pressure, brake function, and battery charge. Periodically, it's important to check the tightness of all bolts and to lubricate the chain. Detailed maintenance information can be found in the user manual.

Yes, certain components can be upgraded or replaced. However, we recommend using SPACEVELO or approved third-party components to ensure compatibility and safety. For specific upgrade inquiries, please contact our customer service at info@spacevelo.com.

After ordering from SpaceVelo, you will enjoy a smooth experience: clear order confirmation and logistics tracking. You will receive a high-performance electric bike: a 1000W motor with 95Nm of torque easily conquers steep slopes, and a 100+ mile (approx. 160 km) range satisfies both commuting and adventure. All-terrain fat tires adapt to various road conditions. Professional after-sales service includes motor/battery warranty (typically 2 years), installation guidance, and quick customer service response. The unboxing includes essential accessories with no hidden fees. Expect reliable power, long-lasting range, and comprehensive support!

The Blitz S1 e-bike is not waterproof. The Blitz S1 bikes are waterproof, with most models rated IP-65, meaning they are resistant to light rain and splashes of water.

We do not recommend doing this. If you have any upgrade needs, please contact us at: info@spacevelo.com.

Yes, you can. If you wish to upgrade the battery for the Blitz S1 E-Bike, please contact us. We can provide you with professional advice.

The recommended rider height for
Blitz S1 is 5'3" ~ 6'7"; The total payload capacity of Blitz S1 is 400 lbs (not including the bike weight).

Yes, we can. We provide a free doorstep delivery service.

Spacevelo e-bikes are generally suitable for a wide range of ages (16+) and fitness levels, as their electric motor provides adjustable assist to accommodate varying riding abilities. Also, please note that the Blitz S1 has a maximum weight capacity of 400 pounds. If you have any medical concerns, consult a healthcare professional before riding.

The Blitz S1 e-bike features wide tires designed for off-road use on rough, unpaved surfaces. This includes dirt, gravel, grass, sand, and light snow. They handle better on rough terrain than bikes with narrower tires, but may still struggle on technical mountain trails. The Blitz S1 is also suitable for all-season use.

Our email customer service is available 24/7. Over 90% of emails are responded to within 24 hours, though some may take up to 48 hours.
Working Hours: Monday - Friday 9AM to 6PM

Thank you for choosing SpaceVelo. You don't need a driver's license to ride our electric bikes.