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Spacevelo E-Bike FAQ
Spacevelo Blitz S1
S1 FAQ: Quick Answers for Riders
Direct answers on Spacevelo Blitz S1 range, dual battery, rider fit, assembly, warranty, and support. Claims follow the official S1 specification.
How far can the Spacevelo Blitz S1 go on a full charge?
Up to 100 miles in Eco/PAS 1 at a 75kg rider, on flat paved roads, in 20-25°C conditions. Actual range varies by rider weight, speed, terrain, and temperature.
How far can a heavier rider expect to go on the Blitz S1?
Real-world range depends on rider weight, speed, terrain, and temperature. The up to 100-mile figure is measured at a 75kg rider on flat paved roads in Eco/PAS 1 at 20-25°C. The S1 supports up to 150 kg (330 lbs) including rider and cargo, but heavier riders and cargo will reduce real-world range.
How is the 1500W peak different from the 750W rated motor?
The BAFANG motor is rated for 750W of continuous power and can deliver up to 1500W peak for short bursts during starts, hill climbs, and acceleration. Peak power is not continuous riding power.
How long does it take to charge both Blitz S1 batteries?
Plan for about 6-8 hours for a full charge from 0-100% with the included charger on a standard household outlet. Actual time varies with remaining battery level.
Is the Blitz S1 built for beach sand, snow, or winter trails?
The S1 is set up for loose and winter surfaces with 20x4.0 fat tires and full suspension. The up to 100-mile range is measured on flat, paved roads in Eco/PAS 1, so expect shorter range and different handling on sand, snow, or winter trails.
Is the Blitz S1 water-resistant or waterproof?
The Spacevelo Blitz S1 features an IP67 waterproof LCD display and a weather-resistant design for all-terrain riding. The bike is water-resistant for rain and splashes, but not submersible.
What is the recommended minimum age for the Blitz S1?
The Blitz S1 is recommended for riders aged 16 and older. Riders under 16 should ride with adult supervision and follow local traffic laws. The Spacevelo app supports speed limits and geofencing.
Is the Blitz S1 a Class 2 e-bike?
Yes. The Blitz S1 ships in Class 2 mode with throttle assistance up to 20 mph. Riders aged 16 and older can unlock Class 3 pedal assistance up to 28 mph through the Spacevelo app. Always follow local e-bike laws.
Does the Blitz S1 use UL-certified batteries and electrical systems?
The Blitz S1 battery is certified to UL2271 (SGSNA/25/SZ/00514U), and the frame and complete e-bike electrical system are certified to UL2849 (SGSNA/25/SZ/00526). Certificate details can be verified through SGS.
How do the Blitz S1 dual batteries improve range and battery life?
Two 48V 15Ah packs provide 1440Wh total. The Dual-Battery Smart Manager alternates discharge to balance wear; compared with a single 720Wh pack, range improves about 15% and battery life about 30%.
Who can ride the Blitz S1, and what is its payload capacity?
The S1 is sized for riders from 5'3" to 6'7" and supports up to 150 kg (330 lbs) including rider and cargo. See the size & fit guide for measurements.
Does the Blitz S1 need assembly before the first ride?
The S1 arrives about 85% assembled with the included tool kit. Follow the quick setup steps before your first ride.
What warranty covers the Blitz S1 and its battery?
2 years on the frame and e-bike systems, with the battery covered for 2 years or 500 charge cycles. See the full warranty policy for scope and exclusions.
Where can I test ride or service the Blitz S1?
Use the dealer locator to find a store near you. You can also email info@spacevelo.com or call +1 (650) 575-8874, Monday to Friday 9AM to 6PM.
Orders & Shipping
How can I track my order?
After your order is dispatched, you will receive a tracking number via email. Use this number on our website or the carrier's website to track your shipment's progress. Please allow up to 5 business days for processing in-stock ebikes before shipment. For detailed info, visit our Order Tracking page.
What are the shipping options, and how are shipping costs calculated?
SPACEVELO offers free standard shipping within the 48 contiguous United States. For international orders, shipping costs are calculated based on the package's weight and dimensions. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, or to PO BOXES and APO addresses. We partner with leading carriers like UPS/FedEx to ensure the best delivery service. For detailed info, visit our Shipping Info page.
Can I change my order once it's placed?
If you need to make changes to your order, please contact our customer service at info@spacevelo.com as soon as possible. While we strive to accommodate your request, changes cannot be guaranteed once an order is processed. Please note, after an order has been dispatched, address modifications or cancellations are not possible.
Warranty & Returns
What warranty coverage does SPACEVELO offer for its e-bikes?
SPACEVELO e-bikes and their components are covered under a 2-year warranty from the date of purchase against manufacturing defects. The battery is also covered for 2 years, with a guaranteed capacity of at least 70% after 2 years or 500 full charge cycles, whichever comes first. The warranty covers the frame, fork, stem, handlebar, electrical components (motor, controller, display, battery, wiring), and mechanical components (gears, shifters, brakes excluding brake pads, and pedals) against defects in materials and workmanship. For detailed info, visit our Warranty page.
What does the SPACEVELO warranty exclude?
The warranty does not cover normal wear and tear, including tires, brake pads, chains, grips, and cables. It also excludes damage from improper assembly, maintenance, installation of incompatible parts or accessories, accidents, misuse, abuse, neglect, cosmetic issues, any modifications to the frame, fork, or electrical system. For detailed info, visit our Warranty page.
How do I initiate a warranty claim for my SPACEVELO e-bike?
To initiate a warranty claim, contact SPACEVELO Customer Service within 30 days of discovering the defect. Provide proof of purchase, a detailed description of the issue, and clear photographs or video evidence. SPACEVELO will assess the claim and may request further information. For detailed info, visit our Warranty page.
What are my options if my warranty claim is approved?
If your claim is approved, SPACEVELO will, at its discretion, repair the defective component, replace it with the same or a similar model, or offer a partial refund or credit towards future purchases if repair or replacement is not feasible. For detailed info, visit our Warranty page.
Who covers the shipping costs for warranty claims?
The customer is responsible for all shipping costs incurred for warranty claims. SPACEVELO does not cover shipping costs for sending back defective components or receiving repaired or replaced items. For detailed info, visit our Warranty page.
What is our return and refund policy?
You can return your product within 30 days of receiving it. Please contact our customer service team at info@spacevelo.com to obtain a return shipping label. Regarding refunds, we will determine whether to issue a full or partial refund on a case-by-case basis. Click this link for more details on our return and refund policy.
How long is the Spacevelo Ebike warranty?
Spacevelo provides a 2-year warranty policy. Click here to learn more about the specific warranty content.
Others
How do electric bike laws affect where I can ride my SPACEVELO e-bike?
Electric bike laws vary by location. In many areas, e-bikes are treated similarly to traditional bicycles, allowing them to be ridden on bike paths and in bike lanes. We recommend checking local regulations to understand where you can ride your e-bike.
What maintenance does my SPACEVELO e-bike require?
Regular maintenance includes checking tire pressure, brake function, and battery charge. Periodically, it's important to check the tightness of all bolts and to lubricate the chain. Detailed maintenance information can be found in the user manual.
Can I upgrade components on my SPACEVELO e-bike?
Yes, certain components can be upgraded or replaced. However, we recommend using SPACEVELO or approved third-party components to ensure compatibility and safety. For specific upgrade inquiries, please contact our customer service at info@spacevelo.com.
What can I expect when ordering a bike from Spacevelo?
After ordering from SpaceVelo, you will enjoy a smooth experience: clear order confirmation and logistics tracking. You will receive a high-performance electric bike: a 750W motor with 105Nm of torque and 1500W peak easily conquers steep slopes, and an up to 100-mile max range under tested conditions satisfies both commuting and adventure. All-terrain fat tires adapt to various road conditions. Professional after-sales service includes motor/battery warranty (typically 2 years), installation guidance, and quick customer service response. The unboxing includes essential accessories with no hidden fees. Expect reliable power, long-lasting range, and comprehensive support!
Are these bikes waterproof?
The Spacevelo Blitz S1 features an IP67 waterproof LCD display and a weather-resistant design for all-terrain riding. The bike is water-resistant for rain and splashes, but not submersible.
Can I replace the handlebars with those from another e-bike model?
We do not recommend doing this. If you have any upgrade needs, please contact us at: info@spacevelo.com.
Can I upgrade the battery for the Blitz S1?
Yes, you can. If you wish to upgrade the battery for the Blitz S1 E-Bike, please contact us. We can provide you with professional advice.
Does my height/weight suit the Blitz S1?
The recommended rider height for the Blitz S1 is 5'3" to 6'7". The maximum load is 150 kg (about 330 lbs), including rider and cargo.
Can you deliver to my address?
Yes, we can. We provide a free doorstep delivery service.
Who is the Blitz S1 recommended for?
The Spacevelo Blitz S1 is recommended for riders aged 16 and older. Riders under 16 should ride with adult supervision and follow local traffic laws. The Blitz S1 supports up to 150 kg (about 330 lbs), including rider and cargo, and the Spacevelo app supports speed limits and geofencing. Consult a healthcare professional if you have any medical concerns.
What types of terrain can the Blitz S1 handle?
The Blitz S1 e-bike features wide tires designed for off-road use on rough, unpaved surfaces. This includes dirt, gravel, grass, sand, and light snow. They handle better on rough terrain than bikes with narrower tires, but may still struggle on technical mountain trails. The Blitz S1 is also suitable for all-season use.
Is customer service available 24/7?
Our email customer service is available 24/7. Over 90% of emails are responded to within 24 hours, though some may take up to 48 hours.
Working Hours: Monday - Friday 9AM to 6PM
Do I need a driver's license to ride the SpaceVelo Blitz S1?
The Spacevelo Blitz S1 ships in Class 2 e-bike mode with throttle assistance up to 20 mph. Driver's license requirements vary by state or province, so check local e-bike regulations before riding.