Privacy policy

SPACEVELO Privacy Policy
Last Updated: [Last Updated: July 22, 2025]

1. Introduction
SPACEVELO ("we," "us," or "our") respects your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.spacevelo.com (the "Site") or use our services (collectively, the "Services").

By using our Services, you consent to the practices described in this policy. If you disagree, please do not use our Services.

2. Information We Collect
We collect personal information in the following ways:

A. Information You Provide Directly
Contact Details: Name, email, phone number, shipping/billing address.
Order Information: Payment details (processed securely via Shopify Payments), purchase history.
Account Data: Username, password, security questions.
Communications: Customer support inquiries, product reviews.

B. Automatically Collected Data (Cookies & Tracking)
We use cookies and similar technologies to collect:
Usage Data: IP address, browser type, device information, pages visited.
Analytics: Data via Google Analytics and Shopify to improve our Services.
Advertising: When using Google services (e.g., Google Analytics, Google Ads):
- We share hashed email addresses for audience matching
- Google's data usage is governed by its Privacy Policy
- To opt out of Google's data collection, visit [Google Ads Settings](https://adssettings.google.com)

Cookie Consent:

We obtain consent for non-essential cookies via a pop-up when you first visit our Site.

Manage preferences via your browser settings or our Cookie Preference Center.

C. Data from Third Parties
Shopify: Order processing, fraud detection.

Payment Processors: Stripe, PayPal (we do not store full payment details).

Marketing Partners: Anonymous ad performance data.

3. How We Use Your Information

We collect and use your personal information for the following primary purposes:

  • Providing, Personalizing, and Improving Our Services:
  • Core Services: We use your information (such as name, contact details, order information, and account data) to process transactions, fulfill orders, manage your account, and deliver the products or services you request.
  • Personalized Experience: To enhance your experience, we may use your browsing history, purchase records, and preferences to show you more relevant product recommendations, content, or services (e.g., suggesting items you might like).
  • Service Improvement: We analyze how users interact with our website, products, or services (often in anonymized or aggregated form) to diagnose technical issues, identify trends, conduct research, and continuously improve our website functionality, product design, and overall service quality.
  • Marketing and Advertising:
  • Direct Marketing: With your explicit consent where required by law, we may use your contact information (e.g., email address, phone number) to send you promotional offers, special deals, new product announcements, or event invitations we believe may interest you. You can opt-out of these communications at any time using the unsubscribe link in emails or by contacting us.
  • Personalized Advertising: We may use your information (including data collected via cookies and similar technologies) to display more relevant advertisements to you on our website or third-party platforms. This helps ensure you see ads that are more pertinent to your interests. We typically share de-identified or aggregated data with trusted advertising partners for this purpose.
  • Security and Fraud Prevention:
  • Protecting Security: We implement reasonable measures to protect your information and our services from unauthorized access, use, disclosure, alteration, or destruction. This includes using encryption, security protocols, and access controls.
  • Fraud & Abuse Prevention: We use your information (such as IP address, device information, transaction patterns) to detect, prevent, and investigate fraud, spam, abuse, security risks, and other illegal or prohibited activities, safeguarding your rights, our rights, and those of other users.
  • Communicating with You:
  • Customer Service: We use your contact details to respond to your inquiries, requests, complaints, or feedback, provide customer support, and resolve issues you may encounter while using our services.
  • Essential Notifications: We send necessary updates regarding your account, order status, service changes, policy updates, or legal requirements via your provided contact information. These communications are crucial for the operation of our services.
  • Legal Reasons:
  • Compliance with Laws: We may need to process your personal information to comply with applicable laws, regulations, industry standards, or legitimate requests from government or regulatory authorities (e.g., tax, anti-money laundering, consumer protection rules).
  • Exercising or Defending Legal Rights: We may use your information to exercise our legal rights or defend against legal claims in connection with legal proceedings, dispute resolution, or enforcement of our terms and policies.
  • We will not use the collection of users’ personal information as the main purpose;
  • We use the information we collect to enhance your experience of our website and our products and services;
  • We do not rent or sell this information to any third-party;
  • Without your consent, we will not use your personal information or pictures for advertising; 


4. Data Sharing & Disclosure

  • With Service Providers: We work with trusted third-party companies (e.g., payment processors, shipping carriers, hosting providers) to help us deliver our services. They only have access to the information necessary to perform their tasks and are obligated to protect it.
  • For Legal Reasons: We may share information if required by law, regulation, legal process, or government request, or to protect our rights, safety, or property, or those of others.
  • With Your Consent: We will share your information with other parties only if you explicitly agree.
  • In Business Transfers: If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you and ensure your data is protected.

No Sale of Personal Data:
We do not "sell" data as defined under CCPA/CPRA, but we may share anonymized data with advertisers.

5. International Data Transfers
Your data may be transferred to and processed in the U.S. and other countries. We use:

Standard Contractual Clauses (SCCs) for EU/UK transfers.

Adequacy Decisions where applicable.

6. Data Retention

We use industry-standard measures (like encryption and secure servers SSL) to protect your data from unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we strive to safeguard your information.

We retain data only as long as necessary:

- Order records: 5 years (for tax/accounting compliance)
- Marketing data: 3 years from last interaction
- Website logs: 12 months

Marketing Data: Until you unsubscribe.

Account Information: Until deletion request.

7. Your Rights Depending on your location, you may:
Access/Delete your data.
Correct inaccurate information.
Opt out of marketing (via unsubscribe link).
Port your data (request a copy in machine-readable format).
Appeal denied requests by emailing info@spacevelo.com.
To exercise rights: Contact us at info@spacevelo.com. We respond within 30 days.
Global Privacy Control (GPC):
- We honor GPC browser signals as a valid opt-out request
- Activation will disable all non-essential data sharing

8. Security Measures We Implement:

Encryption: TLS 1.2+ for data in transit; AES-256 for storage.

Access Controls: Limited to authorized personnel.

Annual Penetration Testing: To identify vulnerabilities.

No system is 100% secure—promptly report suspicious activity to us.
Breach Notification:
- We will notify regulators within 72 hours (where required by law)
- Affected users will be informed without undue delay

9. Children’s Privacy
Our Services are not for users under 16. We do not knowingly collect their data. Parents may contact us to delete accidental collections.

Age Verification:
- Account registration requires date of birth verification
- Orders from suspected minors will be manually reviewed

10. Policy Updates
We may update this policy. Changes will be posted here with a revised "Last Updated" date. Material changes will be notified via email.

11. Contact Us
For questions or to exercise your rights:
Email: info@spacevelo.com
Address: 26510 Everett Glen Drive, Katy TX 77494, United States
Data Controller: SPACEVELO